Frequently asked questions
When will my order be sent?
Once your payment is confirmed, we will immediately begin processing your order.
Usually, it takes us 1-3 business days to process and ship your order.
As soon as your order has been shipped, you will receive a shipping confirmation email with a tracking number, so you can track the status of your delivery at any time.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a link to your individual tracking information, so you can follow the current status of your delivery at any time.
Can I exchange or return items during the sale?
Yes! Even during the sale, we still offer our 30-day money-back guarantee.
If you are not 100% satisfied with your purchase, you can return any unused item within 30 days of receipt.
What if my order arrives and it doesn't fit me?
Don't worry we got you covered! Just reach out our dedicated customer service team at nfo@colehampton.com and we will make sure that you can exchange your items to the size needed.